Understand
Persona: Meet Jordan, the Playful Student
After conducting user interviews to learn more about the user’s goals, satisfaction, and pain points in the waiting room, we synthesized our findings to create the persona for our app, Jordan.
Ideate
Identifying Needs, Feelings, and Moments of Opportunity
Needs Statement
We created a needs statement to capture what we want to achieve, in order to better understand how we can make it better.
Increased patient satisfaction and a decreased waiting time in hospitals over the long term would let us know this project is successful.
As-Is Storyboard
We drew a quick storyboard to better understand the typical journey that Jordan would go through.
The waiting room and leaving the hospital presented itself as moments of opportunity.
Possible Solutions
Wanting to focus on the waiting room as the moment of opportunity, we brainstormed some potential solutions for this scenario.
Tracking number system that shows your position in line and estimated time of when you’ll be seen - can see wait times before you go to the hospital
Navigational/Wayfinding app in the hospital
Location-Based and Anonymous Interactive Chat Room where you can chat with fellow patients
Meditation/Mindfulness app to reduce stress/anxiety
Personal Virtual Assistant (that would act as a Waiting Room Manager)
Interactive App that requires hospital WiFi where users have a selection of music, books, movies, and individual/co-op games.
Sketches
As a group, we divided the sketching process into six parts. Each group member came up with various user flows and UI features to find a combination that would be easy to understand for our users. (I focused on the waiting room, and the waiting room and discharge part)
Thanks to Trisha for annotating the sketches.
Wireframes
I designed some medium-fidelity wireframes to see what the app would look like in principle, exploring the features stated above, along with some tentative color palettes.
Simple onboarding screen
The queue feature, which allows users who have been allocated a number to see their spot in line, along with their estimated wait time.
The map feature, which allows users to see their location in the hospital, and freely roam the area if possible while they wait to be seen.